We recognise and respect the privacy of all Shop Direct candidates. This notice explains what information we collect, how this will be used and how it is protected.
About Shop Direct Group.
Shop Direct Group comprises of Shop Direct Ltd and its subsidiary companies including Shop Direct Home Shopping Limited, Shop Direct Finance Company Limited, Littlewoods Clearance Limited.
The Data Protection Regulations
Shop Direct Group’s regulator for Data Protection is the Information Commissioners Office (ICO). They are responsible for the regulations that cover the collection, storage, processing, disclosure, transfer and destruction of personal data (including Shop Direct Group data obtained for all potential and new employees) in the UK.
Shop Direct Home Shopping Limited, Shop Direct Finance Company Limited and Littlewoods Clearance Limited are registered as a Data Controllers with the ICO and our appointed Data Protection Officer ensures fair and lawful processing of Shop Direct Group Employee information in line with the regulations.
Personal information we collect about you
The information we collect about potential may depend on the role a potential employee is applying to fulfil and the type of contract they may have with Shop Direct (permanent/temporary contract employees /contractors). This notice also applies to potential sub-contractors to Shop Direct and its group of companies.
The information we collect includes (but isn’t limited to)
- Your name, address, contact details (i.e. email addresses, telephone numbers etc) and date of birth
- Details we need to check your identity and process your application for employment (including performing credit reference checks, fraud checks and disclosure and barring service checks)
- Personal information on a relevant Curriculum Vitae
- Financial details for payroll, benefits and expenses purposes
- CCTV recordings at certain locations
- Candidate call recording obtained and retained for monitoring and training purposes
- Details of any accounts you hold within the Shop Direct Group of companies
- Your employment application forms and all references
- Contracts of employment with us (and any amendments to it)
- Correspondence with you, or about you (e.g. letters to you about interviews, screening information requests, confirmation of successful applications and letters confirming that you have not been successful with your employment application with us
- Information deemed essential (e.g. your own contact and emergency contact details, information needed for equal opportunities monitoring policy and records relating to your education / career history, such as certificate of achievements to confirm qualifications.
- Start date.
- Information about criminal convictions and offences.
How is your personal information collected?
We collect personal information about employees, workers and contactors through the application and recruitment process, either directly from candidates or sometimes from an employment agency or background check provider. We may sometimes collect additional information from third parties including former employers, credit reference agencies or other background check agencies or from data already available in the public domain via social media sites such as, but not limited to, LinkedIn.
How we will use information about you
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
1.. Where we need to comply with a legal obligation.
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
1. Where we need to protect your interests (or someone else's interests).
2. Where it is needed in the public interest or for official purposes.
Situations in which we will use your personal information
We need all the categories of information in the list above (see The kind of information we hold about you) primarily to allow us to pursue legitimate interests of our own or those of third parties and to enable us to comply with legal obligations. In cases when we use your personal information to pursue legitimate interests of our own or those of third parties, this is provided your interests and fundamental rights do not override those interests.
The situations in which we will process your personal information are listed in the table below and we have outlined the purpose or purposes from which we will process your information.
Assessing qualifications for particular job or task, and making a decision about your recruitment or appointment.
Determining the terms on which you work for us.
Checking you are legally entitled to work in the UK
To prevent fraud.
Legitimate Interest & Legal obligation
To conduct data analytics studies to review and better understand candidate engagement and drop out rates
Equal opportunities monitoring
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
If you fail to provide personal information
If you fail to provide certain information when requested, we may not be able to make an offer or enter into a contract with you, or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
How we use particularly sensitive personal information
“Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We may process special categories of personal information in the following circumstances:
1. In limited circumstances, with your explicit written consent.
4. Where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality safeguards.
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public.
Our obligations as an employer
We will use your particularly special category information in the following ways:
- We will use information relating to leaves of absence, which may include sickness absence or family related leaves, to comply with employment and other laws.
- We will use information about your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to work, to provide appropriate workplace adjustments, to monitor and manage sickness absence and to administer benefits.
- We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
Do we need your consent?
We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law. In limited circumstances, we may approach you for your written consent to allow us to process certain special category data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.
Information about criminal convictions
Less commonly, we may use information relating to criminal convictions where it is necessary in relation to legal claims, where it is necessary to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public.
We envisage that we will hold information about criminal convictions.
We will only collect information about criminal convictions if it is appropriate given the nature of the role and where we are legally able to do so. Where appropriate, we will collect information about criminal convictions as part of the recruitment process or we may be notified of such information directly by you in the course of you working for us.
How we store and secure your personal information
Security of our potential employee information is highly important to us
We protect all our potential employee information by maintaining relevant physical, electronic and procedural processes to safeguard and prevent any unauthorised access, accidental loss, disclosure or destruction of your data.
Your information will not be transferred to other countries unless it is unavoidable in the context of necessary contractual requirements (e.g. if a potential position applied for in the Shop Direct Group is based overseas). If it is necessary to transfer information to other countries, we will take care to ensure the same high level of privacy, confidentiality and security as in the UK.
Much of the information we hold will have been provided by you, but some may come from other external sources, such as your previous employer or your stated professional referees.
Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so, or where we need to comply with any contractual duties to you if you are successful with your employment application with us and we offer you employment terms that you agree to and accept (for instance, we may need to pass on certain information to our payroll provider, pension or health insurance schemes).
If in the future we intend to process your personal data for a purpose other than that which it was originally collected, we will provide you with prior information on that purpose and any other relevant information. Your rights to consent are unaffected by any changes in the use of your data
How long we will store your personal information
We have policies in place to ensure we only store the relevant candidate information we need and we will ensure it is securely destroyed when it is no longer needed. We will store candidate information for a maximum of 18 months after the account goes dormant.
Your rights as a Data Subject
Accessing your data: You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. Restrictions may be placed on providing you with certain information we hold about you (e.g. if they relate to the prevention and detection of crime and taxation, or any information we are hold about you under legal privilege via legal advice and proceedings).
Rectification: If you believe that we hold inaccurate personal data about you, then you can either update this information directly by logging into your career site and updating the relevant details or you can request that we carry out a review by emailing our Talent Acquisition Team on firstname.lastname@example.org Depending on the type of personal data you believe is inaccurate, we may ask you for further proof to ensure that the personal data is being corrected properly. If we are satisfied that the personal data is inaccurate we will make the necessary changes
You have a right to ask for your personal data to be erased in certain circumstances. However, this right does not apply where we have to comply with a legal obligation or where we need personal data for the establishment, exercise or defence of legal claims. Therefore we cannot comply to an erasure request were you have been involved in a selection process were we must keep records
Restricting automated processing and profiling: You have the right to have automated processing and profiling restricted. Potential employee profiling may be used to analyse or predict employee economic situations, health, personal preferences, interests, reliability behaviour, employee locations or movements.
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
1. Where we have notified you of the decision and given you 21 days to request a reconsideration.
2. Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.
3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.
If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We may take decisions about you using automated means as part of the assessment and selection process, such as but not limited to literacy & numeracy assessment.
There are a number of consequences of automated processing:
- We may refuse your application for employment
- We may decide to offer you alternative roles within our employment
Data portability: You have the right to request that the information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format.
If you wish to invoke any of any of your rights, you should in the first instance raise your requirements with our Human Resources Department who will escalate any requests from you accordingly.
Links to other sites
During the course of our employee onboarding process, you may be required to log in to other sites of our third-party service providers (such as Complete Background Screening, Experian) who may be assisting us with relevant background checks we are required to carry out on potential employees, for which you may potentially need to provide personal data to. You should be aware that our candidate Privacy Notice won’t apply once you enter the other websites.
Sharing, receiving and exchanging potential employee data
We may have to share your data with third parties, including third-party service providers and other entities in the group.
We require third parties to respect the security of your data and to treat it in accordance with the law.
If we do, you can expect a similar degree of protection in respect of your personal information.
Why might you share my personal information with third parties?
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
Which third-party service providers process my personal information?
“Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following third-party service providers process personal information about you for the following purposes:
- Other companies in the Shop Direct Group for purposes connected with your potential employment
- Partners or agents who assist us in our on boarding processes for new employees
- Regulators, courts or other public authorities
- Other financial services providers to prevent fraud and to verify identities
- CIFAS databases established for the purpose of allowing organisations to record and share data on relevant conduct
- Credit referencing agencies
- The Police, NCA, Action Fraud, DWP or HMRC in relation to prevention or detection of Financial Crime
- Emergency Services
How secure is my information with third-party service providers and other entities in our group?
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
When might you share my personal information with other entities in the group?
We may share your personal information with other entities in our group as part of the recruitment process.
What about other third parties?
We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may need to share your personal information with a regulator or to otherwise comply with the law.
Transferring information outside the EU
We may transfer the personal information we collect about you to the following countries outside the EU in order to perform our contract with you.
- Hong Kong
- South Africa
If the countries to which we transfer your data to are not deemed to provide an adequate level of protection for your personal information, we will ensure that your personal information does receive an adequate level of protection. To ensure this is the case, we will take measures to compensate for the lack of data protection in a third country, by way of appropriate safeguards (for example safeguards consisting of contractual clauses relating in particular to compliance with the general principles relating to personal data processing) If you require further information about this, you can request it from the Data Protection Office.
We will only transfer your personal data to third parties who adhere to appropriate data security standards and controls. From time to time we may need to transfer your personal data to other countries. Where this is the case, we will ensure that the transfer is subject to appropriate safeguards to protect your personal data and complies with applicable law which may include having standard contractual clauses in place with the third party. For further information on how data can be transferred to other countries, please find enclosed a link to the European Commission website: https://ec.europa.eu/info/law/law-topic/data-protection_en
Credit reference agencies
We will use credit reference agencies to check your identity and to provide us with information on how your accounts are conducted. It is likely that they may record our enquiries
We use the following credit reference agencies;-
- Experian, PO Box 8000, Nottingham, NG80 7WF
- Equifax, 8 Fletcher Gate, Nottingham NG1 2FS
- Call Credit Ltd, PO Box 491, Leeds, LS3 1WZ
Credit referencing agencies do publish details of their privacy notices referred to as CRAIN (Credit Referencing Agency Information Notice). You can view this at www.experian.co.uk/crain
You have the right to apply directly to these agencies for more details of the information that they hold about you.
Contact details of controller and Data Protection Officer
If you have any concerns as to how your data is processed you can contact Shop Direct’s Data Protection Officer at DPO@shopdirect.com or you can write to the Data Protection Officer at the following address:
Telephone 0800 092 3355
Updates to our ‘Candidate’ Privacy Notice
This Privacy Notice was last updated May 2018