Every year, our centres in Shaw, Little Hulton, Raven and Wrexham wrap 48 million products into 25 million parcels before sending them out to customers. And when Christmas Day is on the way our super dedicated staff just don’t stop. They work around the clock 24/7.
From pickers and packers, operations managers, and stock managers, to engineering and office support, our colleagues there are committed to making sure this essential part of our customer journey is world class. They’ve had lots of practice too. Each of our centres has supported our business since the days we used to send an incredible twenty-five million catalogues a year.
As the front-line to our business, our call centre colleagues in Bolton provide all customers with the help and support they need when shopping and paying on our Very.co.uk and Littlewoods.com sites.
Located just a 5 minute walk from the bus and train station, the Orlando Bridge Building houses a number of expert teams including:
- Customer arrears support
- Data and decisioning
- Debt solution support
Whilst pride and passion for customer resolution is top priority, the teams also make time for wellbeing, fun and socialising. A number of exciting events take place across the year for everyone to take part in, including pantomines, yoga, monthly wellbeing activities, lunchtime shopping events and much more.