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Specialist Investigator ( Field based)

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The Specialist Investigation Team within our Financial Services business in Bolton is looking to recruit a Specialist Investigator to join the team.

The team is responsible for the investigation of crimes on or within the business. This is to ensure the protection to our customers, the prevention of crime and the enforcement against suspects attacking the business.

About the role

The role is central to the Financial Services team and will include, visiting customers, liaising with our distributors, and interviewing suspects. On occasions your role will include a surveillance capacity. You will be expected to keep weekly and monthly reports, complete case files and give sound advice to both customers and internal staff on crime related matters.

You will engage with a wide variety of stakeholders within Shop Direct ranging from advisors to senior managers (including external organisations). The role will develop and maintain controls within Financial Services.

This is a great opportunity to develop your knowledge and skills in: Investigations, the liaison with vulnerable customers, fraud management, surveillance techniques, risk assessments and risk management.

The role is full time with flexible hours, field based and may require travel to all parts of the UK and Scotland, concentrating in the North of England and Scotland and travel expenses are covered.


About you

You’ll be a great communicator, able to create and build rapport with a broad range of stakeholders. We are looking for strong Ambitious and Innovate behaviours with a strong passion for the customer and the motivation to develop the role.

How to apply ...

This is a fantastic opportunity for you if you're looking for your next career move and wider exposure to our Financial Services environment. If you believe you have the right background, skills and importantly, personality to be successful in this role then please get in touch, we'd love to hear from you, so please contact the Talent Acquisition team at Shop Direct or apply online via Talent Online as an internal applicant.

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