Current vacancies

Search by job title or keyword

Flow Room Technician

« Back to search

Shop Direct (the home of & Littlewoods) have some great opportunities for experienced Flow Room Technicians to support us at our new automated and purpose-built fulfilment centre at East Midlands Gateway in Derby.

The role

Partnering with the on-site operations team, this role will be responsible to ensure smooth system and product flow to exceed operational KPI across designated areas, working closely with warehouse operatives, flow room colleagues, functional department managers, operations managers and the engineering team

This will be a key role in the establishment of our new fulfilment centre, both in terms of ensuring we have the right processes in place through effective testing to go live in 2020, and the right methods in place for long term success.


  • Monitoring system performance and ensuring that availability is maximised throughout
  • Management of system parameters to ensure optimal flow of product throughout the systems
  • System availability and efficiency- achievement of KPIs, minimising downtime, managing work flow, requesting preventative maintenance and repairs in conjunction with the Engineering team
  • Minimise stock inaccuracy at all stages of the process through effective process management and adherence seeking out errors and process gaps
  • Efficient and accurate reporting of faults and unexpected behaviours to resolver groups
  • Drive process adherence to ensure quality metrics are delivered at all stage of the process
  • Optimise storage and conveyor utilisation
  • Participate in regular reviews of the flow room processes, the maintenance and review of SOPs and Risk Assessments

About us

We’re a company that has been around for over 100 years and yet we still feel new and fresh. Not only are we bringing the latest technology to the East Midlands, we’re also bringing with us our unique company culture. We’re creating an amazing place to work – from wellbeing through to career development, and reward and recognition. We won’t settle for ordinary.


About you

Our new team of Flow Room Technicians will share the buzz we have around setting up our new site successfully. The site is set up using the latest automation technology and our Flow Room Technicians will be pivotal in the testing and set up of the control room, showing a natural curiosity and passion for fulfilment.

The post holder will be a cultural ambassador for the fulfilment centre and key to developing ways of working and the colleague proposition, supporting engagement at all levels.

We would love to hear from technicians who have proven experience of working in a control room team environment in an automated fulfilment centre, preferably with experience of the build, testing and start-up of an automated fulfilment centre. As well as having detailed understanding of the functionality and operation of warehouse control systems for an automated fulfilment centre

We know that the right person will view this as a great opportunity that will come with its own rewards. You will be supported by some of the industries most talented fulfilment specialists and as we continue to grow, we want our talent to grow with us.

If you would like to join the team, please apply online or you can reach out to Kieran Grundy in the talent team at Shop Direct.

Please be aware all successful candidates may be subject to a credit and CIFCASS check.


Competitive salary and benefits package.

Apply Now