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Compliance and Policy Manager

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In the world of retail things happen fast, especially at Shop Direct. We're transforming at an unprecedented rate, becoming a truly world class digital retailer. Ensuring we make our customers aware of products that are relevant to them is really important to us and we know its really important to our customer. Its central to our strategy and why we're looking to attract the very best talent we can and build on our already impressive team.

About us

We’re the UK’s second largest pureplay online retailer and we exist for one simple reason; to make good things easily accessible to more people. It’s our purpose, why we get out of bed in the morning.

It means offering the best range of famous brands, a seamless online shopping journey and unique ways to spread the cost that our customers love.

We’ve been doing it for more than 80 years and our digital department stores have become household names, from the much-loved to, which is now our biggest and fastest growing brand with sales of more than £1bn.

Today, we turnover more than £1.9bn, our websites get over 1.2m visits every day and 62% of our online sales are from mobile devices. We sell over 1,300 famous brands and deliver 49 million products to over four million customers each year.

We’ve got a clear goal. It’s to become a world class digital retailer. We’re already well on the way and, by staying true to our purpose, we believe we’ll achieve our ambition.

About the role

We have got an amazing opportunity for 2 FS Compliance Policy Managers to come and join our succesful team.

In our fast-paced, constantly evolving environment, you’ll be responsible for providing regulatory advice and guidance in the context of business and regulatory change.

Drawing on your considerable experience and understanding of financial service regulations you will ensure that business changes are dealt with in a way that remains compliant with legislative requirements and in a way that is fair for our customers. Working closely with the leadership team you will have a great opportunity to play a key role in delivering the best possible approaches whilst achieving fair resolutions for our customer.


About You

In this business critical role, you must have extensive knowledge of the FCA’s rules with prior experience of interpreting and applying this knowledge into a credit product lifecycle. Ideally, you will have occupied a compliance role previously where you show a deep understanding of the issues and challenges that can arise in this area.

Passionate about delivery you’ll be consistently identifying areas for potential improvement or innovation as well as driving the subsequent change. You will have the chance to shape our processes through the identification of regulatory and business change and be able to make a positive and tangible difference to the experience of our customer.

You will be commercially aware, structured and methodical in your approach. You will be prudent, inquisitive and analytical in order to able to develop and deliver pragmatic solutions. You will possess excellent communication skills both written and verbal and you will possess the gravitas necessary to work with a wide variety of stakeholders across the business.

Within this role you will be working alongside our retail business. With this will come challenges and in this ever-changing, fast-paced environment you will need to have the resilience and drive to thrive in this environment.


  • Flexible Benefits package of £1,000 (Can take as salary uplift)
  • 30 days holiday + bank holidays + option to buy or sell 5
  • Onsite gym with over 25 classes
  • Health and wellbeing agenda
  • Childcare Vouchers
  • Private Pension matched at 6%
  • Brand Discount
  • Bonus Potential (performance & business related)
  • On-site discounted restaurant and coffee houses
  • Cycle to work scheme
  • Free on-site parking *Subject to availability and postcode eligibility
  • Flexible working option

This is a fantastic opportunity for an experienced FS Manager - Compliance Policy who is looking for their next career move. If you are interested to find out more please contact the at Shop Direct or apply online.

Please note that the Talent Acquisition team at Shop Direct is managing this vacancy directly and will not be accepting CVs sent by any recruitment agencies

Please be advised, if successful in securing this position, you may be required to undertake a credit, CIFAS and CRB check

If you are a current employee of Shop Direct please apply via Talent Online as an internal applicant.

Apply Now