Customer operations team.
Let's proactively fix customer problems the first time, on the right channel.
The customer operations team are at the front line when it comes to customer contact and true believers that technology can support us in perfecting our customer journey. Whether it's speech analytics, fraud prevention, customer data insight or robotics, the team are revolutionising what good looks like when it comes to customer service.
They don't wait to be told where to head next; take our new customer closeness centre for example… recently unveiled at HQ, this dedicated space gives our teams access to get to know our customers better than we have done before.
The challenges include spotting new ways to offer more services to more people, supporting strategic decisions that benefit our customers and resolving issues or problems that our customers can face.
Across our customer operations, each team plays an important role in one key aspect of the customer journey, meaning we have teams of specialists who are experts in each part of the customer journey. When you join you too can become an expert through our amazing training and development offer, as well as having access to great customer insight. This means we're often more interested in behaviour than experience; we can offer excellent opportunities if you’re looking to take your first step along your career path or want to work for a company who can support your career in an agile and fast-paced environment. Alongside this, our award-winning operations management team love to hear from candidates who are passionate about the customer journey and who can drive transformation across various sites.
Take a look behind the scenes at our Aintree office and hear more from the teams that work there in this video below!